Service & RepairsWe really understand the importance associated with operational lifts and we focus our efforts to ensure our customer’s lifts experience as little down time as possible. Caltech hold a large range of lift stock items in their central stores in Dundee, Scotland and have accounts with the largest suppliers of lift parts in the UK and Europe that allow for many parts to be sent out within 24 hours.
We have been maintaining customer’s lifts since 1978, many of these clients are still with us to this day. One of our biggest client sectors are both independent care homes and large scale operators such as Balhousie and Meallmore. Understandably lifts play a crucial part in the safe and smooth running of care homes as they do in many buildings but the common phrase used by our care home clients as to why they continue to use Caltech is that we are dependable. Whether you operate a care home, have a lift in your house or your building you can be rest assured we will always be a lift company you can trust and depend on.
Caltech maintains Passenger Lifts, Services & Goods Lifts, Disabled Access Lifts and Stair Lifts throughout Scotland and Northern England and our engineers are strategically located to ensure our business can deliver a responsive 24 x 7 x 365 service. Our field engineers are managed effectively from Caltech’s Head Office in Dundee
Utilising the latest technologies with vehicle trackers and service management software, Caltech efficiently manages its engineering resource to ensure our business is able to reach across the length and breadth of Scotland and Northern England.
Our customers benefit from Caltech’s depth of lift engineering experience, which encompasses all of the makes and models found across Europe including Otis, Kone, Schindler, Thyssen Krupp, Orona, MP, Pickerings, GMV, IGV, Kleemann, Doppler, Elex and Raloe to name but a few.
Everyone at Caltech works extremely hard to ensure our customers experience an exceptionally high level of service from the moment they phone our office. Our year-on-year contract retention figures consistently achieve 98% customer retention and we are delighted to see clients resigning from as far back as 1985.
Highly competitive prices, quality equipment and responsive customer service combine to ensure you benefit from operating the latest and most reliable passenger, disabled access and goods lifts available.
We are able to take on all aspects of lift repairs, such as gear boxes, ropes, door operators, drive units, control panels and much more besides. Whether it’s a passenger lift, stairlift, escalator, platform or dumbwaiter, it’s fair to say that if you have a lift component problem, we can solve it.
As independent UK lift experts, we strive to provide a more responsive service and more competitive prices than the major lift manufacturers, and collaborate with leading lift consultants to help resolve your problem.
Clients have always praised the timely manner in which we are able to fix their issues; we aim to have your lift up and running in as little time as possible. In the event of entrapments or emergencies, we strive to have our engineers on-site within one hour.
Our engineers are trained to NVQ3 or equivalent and our technicians to NVQ4 or equivalent. As such, they are experts in their field and are capable of diagnosing and repairing almost any elevator issue you might have.
