Service & Repairs

We really understand the importance associated with operational lifts and we focus our efforts to ensure our customer’s lifts experience as little down time as possible. Caltech hold a large range of lift stock items in their central stores in Dundee, Scotland and have accounts with the largest suppliers of lift parts in the UK and Europe that allow for many parts to be sent out within 24 hours.

We have been maintaining customer’s lifts since 1978, many of these clients are still with us to this day. One of our biggest client sectors are both independent care homes and large scale operators such as Balhousie and Meallmore. Understandably lifts play a crucial part in the safe and smooth running of care homes as they do in many buildings but the common phrase used by our care home clients as to why they continue to use Caltech is that we are dependable. Whether you operate a care home, have a lift in your house or your building you can be rest assured we will always be a lift company you can trust and depend on.

Caltech maintains Passenger Lifts, Services & Goods Lifts, Disabled Access Lifts and Stair Lifts throughout Scotland and Northern England and our engineers are strategically located to ensure our business can deliver a responsive 24 x 7 x 365 service. Our field engineers are managed effectively from Caltech’s Head Office in Dundee

Utilising the latest technologies with vehicle trackers and service management software, Caltech efficiently manages its engineering resource to ensure our business is able to reach across the length and breadth of Scotland and Northern England.

Our customers benefit from Caltech’s depth of lift engineering experience, which encompasses all of the makes and models found across Europe including Otis, Kone, Schindler, Thyssen Krupp, Orona, MP, Pickerings, GMV, IGV, Kleemann, Doppler, Elex and Raloe to name but a few.

CUSTOMER RETENTION

Everyone at Caltech works extremely hard to ensure our customers experience an exceptionally high level of service from the moment they phone our office. Our year-on-year contract retention figures consistently achieve 98% customer retention and we are delighted to see clients resigning from as far back as 1985.

Highly competitive prices, quality equipment and responsive customer service combine to ensure you benefit from operating the latest and most reliable passenger, disabled access and goods lifts available.

WHY CHOOSE OUR LIFT SERVICES?

We are able to take on all aspects of lift repairs, such as gear boxes, ropes, door operators, drive units, control panels and much more besides. Whether it’s a passenger lift, stairlift, escalator, platform or dumbwaiter, it’s fair to say that if you have a lift component problem, we can solve it.

As independent UK lift experts, we strive to provide a more responsive service and more competitive prices than the major lift manufacturers, and collaborate with leading lift consultants to help resolve your problem.

Clients have always praised the timely manner in which we are able to fix their issues; we aim to have your lift up and running in as little time as possible. In the event of entrapments or emergencies, we strive to have our engineers on-site within one hour.

Our engineers are trained to NVQ3 or equivalent and our technicians to NVQ4 or equivalent. As such, they are experts in their field and are capable of diagnosing and repairing almost any elevator issue you might have.

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Service & Repairs
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Service & Repairs
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Sandra Cole
Sandra Cole
05/08/2022
I would like to say a huge thank you to your team for the excellent customer service you have provided to my parents in Dundee. You have gone way beyond providing a service. My mum is disabled and cannot function at home without her stairlift. She is by all accounts housebound. The support you have given them is quite frankly unbelievable and it is blatantly apparent how much you care. I cannot recommend your company highly enough. My parents are my world and I have no words to explain just how well you have looked after them. Thank you from the bottom of my heart. You are amazing. Sandra Cole.
Lynn N
Lynn N
14/02/2022
Quoted and fitted a stairlift for my parents at short notice and at a significantly lower price than all the national competitors. Happy to support a local company, and we were delighted with the service - from sales staff to the guy who performed the installation.
kev
kev
08/06/2021
We (Alpha Projects) have worked with Caltech Lifts on several projects and would not hesitate to highly recommend the company. We have always found Caltech to offer a friendly, personable service and carry out their works in an efficient, safe and timely manner.
John Fort
John Fort
07/05/2021
Cannot thank Caltech enough for swift service in getting our lift back up and running in time when we urgently needed it most, could not have got this service any where else top job guys - Thank you again - The Fort Hotel Broughty Ferry Dundee
Jason Sellars
Jason Sellars
18/12/2020
An absolute pleasure to deal with. Having discussed my requirements Caltech were able to provide a stairlift that matched my criteria and budget perfectly. Very impressed by their clear, friendly and fast communication as well as punctuality . Installation work by engineer Tony is impeccable, and was carried out very efficiently with no disruption at all. He also gave excellent step by step instructions on using the lift (we all observed Covid awareness throughout). This stairlift has helped to lift my mum out of what has been a very difficult time for her, and I'm so pleased to have supported such a well deserving local company. Thanks again Murray, Graeme and Tony!
Robert Sloan
Robert Sloan
13/12/2020
I would highly recommend Caltech Lifts as just installed a stair lift into my mothers home. From start to finish all those involved have been very professional, efficient, keeping us informed throughout the whole process. The installation was carried out to a high standard. Special thanks to Graeme and Tony
Henry Donaldson
Henry Donaldson
19/07/2020
We recently had a problem with the lift in the care home myself and my wife run - our current service provider said we were going to have to spend £20,000 to upgrade the equipment so naturally I got a second price. To my absolute delight Caltech sent an engineer out to take details but also to spend a little time on the lift to which they managed to resolve the intermittent fault and it has now been running perfectly for 6 weeks!! Can't thank the team enough.
Brian J Kidd
Brian J Kidd
03/07/2017
Super helpful. Great service and staff, highly recommend